Privacy Policy

 PRIVACY NOTICE

Last updated August 06, 2020

Thank you for choosing to be part of our community at Totnes Yarns (“Company”, “we”, “us”, or “our”).  We are committed to protecting your personal information and your right  to privacy. If you have any questions or concerns about this privacy  notice, or our practices with regards to your personal information,  please contact us at info@totnesyarns.co.uk.

When you visit our website http://www.totnesyarns.co.uk (the "Website"),  and more generally, use any of our services (the "Services", which include the Website),  we appreciate that you are trusting us with your personal information.  We take your privacy very seriously. In this privacy notice, we seek to  explain to you in the clearest way possible what information we collect,  how we use it and what rights you have in relation to it. We hope you  take some time to read through it carefully, as it is important. If  there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

4. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

12. DO WE MAKE UPDATES TO THIS NOTICE?

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

1. WHAT INFORMATION DO WE COLLECT?

Information automatically collected

In Short:  Some  information — such as your Internet Protocol (IP) address and/or  browser and device characteristics — is collected automatically when you  visit our Website.
We automatically collect certain information when you visit, use or navigate the Website.  This information does not reveal your specific identity (like your name  or contact information) but may include device and usage information,  such as your IP address, browser and device characteristics, operating  system, language preferences, referring URLs, device name, country,  location, information about who and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic usage and performance  information our servers automatically collect when you access or use  our Website and which we record in log files. Depending on how you interact with  us, this log data may include your IP address, device information,  browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and  files viewed, searches and other actions you take such as which features  you use), device event information (such as system activity, error  reports (sometimes called 'crash dumps') and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website.  Depending on the device used, this device data may include information  such as your IP address (or proxy server), device application  identification numbers, location, browser type, hardware model Internet  service provider and/or mobile carrier, operating system  configuration information.
  • Location Data. We collect information data such as information about your device's  location, which can be either precise or imprecise. How much information  we collect depends on the type of settings of the device you use to  access the Website.  For example, we may use GPS and other technologies to collect  geolocation data that tells us your current location (based on your IP  address). You can opt out of allowing us to collect this information  either by refusing access to the information or by disabling your  Locations settings on your device. Note however, if you choose to opt  out, you may not be able to use certain aspects of the Services.

2. HOW DO WE USE YOUR INFORMATION?

In Short:  We  process your information for purposes based on legitimate business  interests, the fulfillment of our contract with you, compliance with our  legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your  personal information for these purposes in reliance on our legitimate  business interests, in order to enter into or perform a contract with  you, with your consent, and/or for compliance with our legal  obligations. We indicate the specific processing grounds we rely on next  to each purpose listed below.

We use the information we collect or receive:

  • To send administrative information to you. We  may use your personal information to send you product, service and new  feature information and/or information about changes to our terms,  conditions, and policies.

  • To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).

  • To  enforce our terms, conditions and policies for business purposes, to  comply with legal and regulatory requirements or in connection with our  contract.

  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.

  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

  • To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.

  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any  potential issues you might have with the use of our Services.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We  only share information with your consent, to comply with laws, to  provide you with services, to protect your rights, or to fulfill  business obligations.

We may process or share your data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.

  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

  • Legal Obligations: We may disclose your information where we are legally required to do so  in order to comply with applicable law, governmental requests, a  judicial proceeding, court order, or legal process, such as in response  to a court order or a subpoena (including in response to public  authorities to meet national security or law enforcement requirements).

  • Vital Interests: We may disclose your information where we believe it is necessary to  investigate, prevent, or take action regarding potential violations of  our policies, suspected fraud, situations involving potential threats to  the safety of any person and illegal activities, or as evidence in  litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Business Transfers. We  may share or transfer your information in connection with, or during  negotiations of, any merger, sale of company assets, financing, or  acquisition of all or a portion of our business to another company.

4. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short:  We may transfer, store, and process your information in countries other than your own.

Our servers are located in. If you are accessing our Website from outside,  please be aware that your information may be transferred to, stored,  and processed by us in our facilities and by those third parties with  whom we may share your personal information (see "WILL YOUR INFORMATION BE SHARED WITH ANYONE?" above), in and other countries.

If  you are a resident in the European Economic Area, then these countries  may not necessarily have data protection laws or other similar laws as  comprehensive as those in your country. We will however take all  necessary measures to protect your personal information in accordance  with this privacy notice and applicable law.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short:  We  are not responsible for the safety of any information that you share  with third-party providers who advertise, but are not affiliated with,  our Website.

The Website may  contain advertisements from third parties that are not affiliated with  us and which may link to other websites, online services or mobile  applications. We cannot guarantee the safety and privacy of data you  provide to any third parties. Any data collected by third parties is not  covered by this privacy notice. We are not responsible for the content  or privacy and security practices and policies of any third parties,  including other websites, services or applications that may be linked to  or from the Website. You should review the policies of such third parties and contact them directly to respond to your questions.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We  will only keep your personal information for as long as it is necessary  for the purposes set out in this privacy notice, unless a longer  retention period is required or permitted by law (such as tax,  accounting or other legal requirements). No purpose in this notice will  require us keeping your personal information for longer than 90 days.

When  we have no ongoing legitimate business need to process your personal  information, we will either delete or anonymize such information, or, if  this is not possible (for example, because your personal information  has been stored in backup archives), then we will securely store your  personal information and isolate it from any further processing until  deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We  have implemented appropriate technical and organizational security  measures designed to protect the security of any personal information we  process. However, despite our safeguards and efforts to secure your  information, no electronic transmission over the Internet or information  storage technology can be guaranteed to be 100% secure, so we cannot  promise or guarantee that hackers, cybercriminals, or other unauthorized  third parties will not be able to defeat our security, and improperly  collect, access, steal, or modify your information. Although we will do  our best to protect your personal information, transmission of personal  information to and from our Website is at your own risk. You should only access the Website within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website,  you represent that you are at least 18 or that you are the parent or  guardian of such a minor and consent to such minor dependent’s use of  the Website.  If we learn that personal information from users less than 18 years of  age has been collected, we will deactivate the account and take  reasonable measures to promptly delete such data from our records. If  you become aware of any data we may have collected from children under  age 18, please contact us at info@totnesyarns.co.uk.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time.

If  you are resident in the European Economic Area and you believe we are  unlawfully processing your personal information, you also have the right  to complain to your local data protection supervisory authority. You  can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most  web browsers and some mobile operating systems and mobile applications  include a Do-Not-Track (“DNT”) feature or setting you can activate to  signal your privacy preference not to have data about your online  browsing activities monitored and collected. At this stage, no uniform  technology standard for recognizing and implementing DNT signals has  been finalized. As such, we do not currently respond to DNT browser  signals or any other mechanism that automatically communicates your  choice not to be tracked online. If a standard for online tracking is  adopted that we must follow in the future, we will inform you about that  practice in a revised version of this privacy notice.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California  Civil Code Section 1798.83, also known as the “Shine The Light” law,  permits our users who are California residents to request and obtain  from us, once a year and free of charge, information about categories of  personal information (if any) we disclosed to third parties for direct  marketing purposes and the names and addresses of all third parties with  which we shared personal information in the immediately preceding  calendar year. If you are a California resident and would like to make  such a request, please submit your request in writing to us using the  contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website.  To request removal of such data, please contact us using the contact  information provided below, and include the email address associated  with your account and a statement that you reside in California. We will  make sure the data is not publicly displayed on the Website,  but please be aware that the data may not be completely or  comprehensively removed from all our systems (e.g. backups, etc.).  

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from  time to time. The updated version will be indicated by an updated  “Revised” date and the updated version will be effective as soon as it  is accessible. If we make material changes to this privacy notice, we  may notify you either by prominently posting a notice of such changes or  by directly sending you a notification. We encourage you to review this  privacy notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@totnesyarns.co.uk or by post to:

Totnes Yarns 3 Seymour LodgeBridgetown HillTotnes, Devon TQ9 5BAUnited Kingdom

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based  on the applicable laws of your country, you may have the right to  request access to the personal information we collect from you, change  that information, or delete it in some circumstances. To request to  review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.  This privacy policy was created using Termly’s Privacy Policy Generator.

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